Due to the Coronavirus outbreak (COVID-19) it has been decided to stop production of all new National Entitlement Cards temporarily.
Therefore, please note that until otherwise notified, NO new NEC applications will be processed.
At this time we are able to produce replacement and renewal cards for cardholders with concessionary NECs (disability or 60+), however we would emphasise that these are only to be requested if the cardholder requires to use public transport for essential purposes.
The Post Office has been advised not to accept forms in any local authority area.
If you have already submitted an application then this will be held until full production resumes – this may result in an extended delay in issuing your card.
These restrictions will remain in place for the time being and will be continually reviewed over the coming weeks.
At this time your Local Authority, SPT and Transport Scotland are unable to answer queries regarding new applicants.
Please be aware that the postal service is very busy at this time and therefore please allow 1-2 weeks for any card renewal or replacements requested.
If you have a specific query surrounding concessionary travel, please read Transport Scotland's advice or contact Transport Scotland here - firstname.lastname@example.org
The National Entitlement Card Programme Office thank you for your understanding and support during this difficult time.