Urgent Update - COVID-19

Due to the Coronavirus outbreak (COVID-19) it has been decided to stop production of all new National Entitlement Cards temporarily.

Therefore, please note that until otherwise notified, NO new NEC applications will be processed.

At this time we are able to produce replacement and renewal cards for cardholders with concessionary NECs (disability or 60+), however we would emphasise that these are only to be requested if the cardholder requires to use public transport for essential purposes.

The Post Office has been advised not to accept forms in any local authority area.

If you have already submitted an application then this will be held until full production resumes – this may result in an extended delay in issuing your card.

These restrictions will remain in place for the time being and will be continually reviewed over the coming weeks.

At this time your Local Authority, SPT and Transport Scotland are unable to answer queries regarding new applicants.

Please be aware that the postal service is very busy at this time and therefore please allow 1-2 weeks for any card renewal or replacements requested.

If you have a specific query surrounding concessionary travel, please read Transport Scotland's advice or contact Transport Scotland here - concessionarytravel@transport.gov.scot

The National Entitlement Card Programme Office thank you for your understanding and support during this difficult time.

What is the National Entitlement Card?

The National Entitlement Card (NEC) is Scotland’s National Smartcard.  Supported by Scottish Government to deliver national and local services, the NEC makes it convenient for citizens to access various public services and facilities with only one card.

Public services are continually improving and developing to be delivered at the highest possible quality for citizens and their local areas. The National Entitlement Card Programme Office (NECPO) supports the 32 Scottish Councils by assisting with the integration of various national and local public services on the smartcard for citizens.

Supporting local communities and customer needs and interests, is at the heart of the NEC.  By using the one smartcard that delivers multiple purposes, Councils can efficiently deliver various public services to customers who need and use them the most.

If you would like to apply for your NEC, or need a replacement card, please visit "How to Get Your NEC".

The NEC is one card offering access to many public services.  The NEC is quick to use - just flash it over a reader and it scans automatically.

You may recognise or know the NEC as your:

  • Bus pass;
  • Library card;
  • Leisure membership card;
  • Young Scot card

To find out which services can be accessed with the NEC in your area, please visit the interactive map on "Where to Use Your NEC".