Urgent Update - COVID-19

At this time it is not currently possible for new NECs to be produced. If you have already submitted an application then this will be held until full production resumes – this may result in an extended delay in issuing your card. Please note that your Local Authority, SPT and Transport Scotland are unable to answer queries regarding new applicants at this time.

At this time we are able to produce replacement and renewal cards for cardholders with concessionary NECs (disability or 60+), however we would emphasise that these are only to be requested if the cardholder requires to use public transport for essential purposes.

How to get a replacement NEC

Already have an NEC?

Lost, stolen or damaged cards:-

If your NEC is lost, has been stolen or damaged please request a replacement card by contacting your Council as soon as possible, or please contact SPT if you live within the Strathclyde area. Customer services staff will be able to cancel your existing card and order a replacement which will be sent directly by post. Make sure your local Council has your most recent address. Please be aware that the postal service is very busy at this time and therefore please allow 1-2 weeks for any card renewal or replacements requested.

For people with cards due to expire:-

If your NEC is due to or has expired, please check with your local Council to find out what proof you may need to show to renew any travel entitlements you may be eligible for. Official Council websites can be selected from the COSLA website. Alternatively, contact telephone numbers for your own Council concessionary travel unit can be found by visiting the Transport Scotland website.

Changing your photo or details:-

If the picture on your NEC has faded or is no longer a true reflection, the NEC may not be accepted. You should contact your local Council to find out how to go about updating your photograph. To change your name or address, contact your local authority.