Urgent Update - COVID-19

Applications for new, replacement and renewal National Entitlement Cards are now being accepted. However, the services available at each council will vary.

The Post Office have resumed age 60+ application handling in the Strathclyde Partnership for Transport (SPT) council areas, as well as Aberdeenshire, Comhairle nan Eilean Siar, Highland and Perth & Kinross.

For queries on applying for a card within your local council please contact them directly – details of your council can be found on the COSLA council webpage.

To apply for your National Entitlement Card you will be required to show a number of proofs to be verified as part of your application. To find out more, please visit the Proofs webpage.

How to get a replacement NEC

Already have an NEC?

Lost, stolen or damaged cards:-

If your NEC is lost, has been stolen or damaged please request a replacement card by contacting your Council as soon as possible, or please contact SPT if you live within the Strathclyde area. Customer services staff will be able to cancel your existing card and order a replacement which will be sent directly by post. Make sure your local Council has your most recent address. Please be aware that the postal service is very busy at this time and therefore please allow 1-2 weeks for any card renewal or replacements requested.

For people with cards due to expire:-

If your NEC is due to or has expired, please check with your local Council to find out what proof you may need to show to renew any travel entitlements you may be eligible for. Official Council websites can be selected from the COSLA website. Alternatively, contact telephone numbers for your own Council concessionary travel unit can be found by visiting the Transport Scotland website.

Changing your photo or details:-

If the picture on your NEC has faded or is no longer a true reflection, the NEC may not be accepted. You should contact your local Council to find out how to go about updating your photograph. To change your name or address, contact your local authority.