Already have a NEC?
If you have recently moved address you should inform your Council as soon as possible.
Lost, stolen or damaged cards:-
If your NEC is lost, has been stolen or damaged please request a replacement card by contacting your Council as soon as possible, or please contact SPT if you live within the Strathclyde area. Customer services staff will be able to cancel your existing card and order a replacement which will be sent directly by post. Make sure your local Council has your most recent address. If you still haven’t received your replacement card within 7 working days, please contact your Council.
For people with cards due to expire:-
If your NEC is due to or has expired, please check with your local Council to find out what proof you may need take along to renew any travel entitlements you may be eligible for.
Changing your photo or details:-
If the picture on your NEC has faded or is no longer a true reflection, the NEC may not be accepted. You should contact your local Council to find out how to go about updating your photograph. Some local authorities may have facilities to capture your photo on the premises. To change your name or address, contact your local authority.