NEC Terms and Conditions

National Entitlement Card Terms and Conditions (PDF version)

National Entitlement Card: Terms and Conditions (T&Cs)

January 2017

Changes made: In response to feedback, we have clarified the involvement of NRS and the definition of proofs. We have also revised the Transport Scotland link.


The National Entitlement Card (NEC – the card) and its entitlements are administered by Scottish Councils (the Council). If you have any questions or concerns, please check the Frequently Asked Questions (FAQs) at or contact your local Council.

These T&Cs along with additional information are also available on the website at Any alterations to the T&Cs will be available on the website and from your Council.

Completing your application for a National Entitlement Card either in person, online or by other means indicates your acceptance of these terms and conditions.

If, on receipt of the NEC or at any subsequent time, you change your mind you should return your NEC to your Council informing them of your request to revoke agreement of the terms and conditions.

National Terms and Conditions

Authentication and Verification of Personal Details

  1. You are required to supply all of the necessary information and the appropriate documents (proofs) to confirm your identity, address and evidence of eligibility. The Council or agents working on their behalf (e.g. Strathclyde Partnership for Transport or Post Offices) may refuse or delay the issue of your card if you do not provide adequate evidence that you meet the eligibility criteria or if there is reason to believe that your application details are not accurate and / or that you are not who you claim to be.

  2. If the Council is able to verify the details which you would normally supply as part of your NEC application against information already held by the Council, you may not have to provide further proofs. Your Council or their agents will be able to advise you on this.

  3. Young people aged 12 years and over can sign their own application form. For young people under 12 years of age the consent of a parent / guardian is required.

  4. A list of current documents that are acceptable as proofs is available from your Council or at

  5. Your Council will check your identity and residency to reduce the potential for fraudulent applications and to maintain the integrity of your information and entitlements. Your personal details are shared with and verified (cross checked) with the National Records of Scotland (NRS). The Council will also verify your address against the Council national address gazetteer. A NEC will only be issued by the Council (or its agents) on receipt of a fully completed and verified application.

  6. You are free to cancel your NEC at any time by writing or contacting your local Council. Details can be found at

  7. When your personal details have been verified by the Council, you will have your own personal account and account number set up - your unique citizen reference number (UCRN). This account will be used by the Council to maintain the integrity of your data and your entitlements.

Data Protection

  1. All information relating to your NEC will be dealt with in accordance with the Data Protection Act (1998). Under the terms of the Act, the Council is required to provide you, the data subject, with details of the data controller and the purposes for which your data is processed.

  2. The data controller of your personal details will be your Council, which will only use the information you have provided to administer local and national entitlements. If you have any queries relating to data protection, these should be addressed in writing to your local Council Data Protection Officer.

  3. Your Council will administer the NEC scheme and the products or services to which you are entitled. The Council will share your data within its local Council organisation, with other Scottish Councils or with public bodies for the purpose of maintaining the integrity of your data and the associated entitlements or for preventing, detecting or investigating fraud.

  4. Your information and your photograph will be stored electronically on a national Card Management System (CMS), which can be accessed by authorised Council officers (or the authorised agents working on their behalf such as Strathclyde Partnership for Transport) for the purpose of keeping your account up to date and administering any products or services contained on your card and your NEC account.

  5. Your card will also include your photograph, your account number and any data that is necessary to provide you with access to your NEC services.

  6. As the data subject, you have a number of rights under the Data Protection Act (1998) in relation to the data that is processed about you. One of these rights is a subject access right. This means that you have a right to a copy of the data held about you. If you want to exercise your right of subject access, you should send a request in writing to the Data Protection Officer at your local Council. The Data Protection Officer will also be able to provide details of any charges which may be applicable for supplying for this information.


  1. myaccount is a simple, secure way to access a range of Scottish public services online using just one set of credentials (e.g. username and password). myaccount is designed to work nationwide - giving public sector organisations across Scotland a shared, secure method of verifying who you are online.

  2. You will be able to use your National Entitlement Card to set-up your own myaccount without having to provide additional proof, enabling you to have online access to maintain your own data. If you choose to set up a myaccount, it will be your responsibility to maintain the security of your User ID and Password and not to disclose these details to anyone else in accordance with the myaccount terms and conditions which can be accessed from

Cardholder Responsibilities

  1. The NEC is intended for the sole use of the cardholder. The cardholder is the person whose name and photograph appear on the front of the card and matching data held on the CMS. It is not transferable.

  2. It is the cardholder’s responsibility to inform their Council immediately of any change of personal circumstances relevant to the NEC (e.g. change of name / address, change in status that may affect eligibility for concessions).

  3. The cardholder must inform their Council immediately or update their online record if the card is lost, stolen, damaged or not working.

  4. The NEC will become invalid if it is tampered with in any way. The cardholder is responsible for keeping the card in good condition.


  1. The Council, partner agencies and service providers will not reimburse any costs you may incur in the time between reporting your card lost / stolen / damaged and receiving your replacement card through the post.

  2. Service providers, including the Council, have the right to cancel the services they provide to individual cardholders should they contravene the T&Cs of their service. The decision to cancel a service rests solely with the service provider.

  3. The Council reserves the right to take any appropriate action deemed necessary if it is found that a cardholder has abused the scheme, in particular, where information is provided with the intention of defrauding the Council or any of its service providers.

  4. All services provided in relation to the card are subject to availability. Councils do not guarantee the availability of any of the services on the card. Services may be withdrawn without prior notice.

Scotland-wide Free Bus Travel for Older and Disabled People and The Young Persons’ Travel Concession: Additional Terms and Conditions

  1. Because the concessionary travel schemes are national schemes, they need to be delivered using a nationally recognised card – this is the NEC. The card contains an electronic ticket that works across all buses in Scotland and is needed to access the concessionary travel schemes.

  2. You are the only person allowed to use your card to access the Scotland-wide concessionary travel scheme. It is not transferable. Allowing someone else to use it is fraud and may lead to your entitlement to Scotland-wide concessionary travel being withdrawn.

  3. Your entitlement to concessionary travel may be withdrawn if you are found to be using your card fraudulently / if you are found to be abusing your entitlement to access Scotland-wide concessionary travel.

  4. Travel using a card is subject to the normal regulations and conditions of carriage of the bus operators concerned. Your card gives you the same rights as are enjoyed by any full-fare paying passenger.

  5. There may be a need for bus drivers to withdraw failed / invalid / faulty cards. If this occurs, in the case of the elderly and disabled travel concession, you will be issued with a seven day temporary bus pass which will be accepted on the same bus services as your NEC would be. At this point please contact your Council to request a replacement card. If you use your card to access other services such as library, leisure membership, your local Council will still be able to provide membership access until your new card arrives.

  6. Further details of the concessionary travel schemes can be found on the Transport Scotland website at