National Entitlement Card Terms and Conditions (PDF version)
National Entitlement Card: Terms and Conditions (Ts&Cs)
Changes made: This is a new, simpler version to help explain what rights and
responsibilities applicants and cardholders have.
The National Entitlement Card (NEC – the card) is administered by Scottish Councils on behalf of
your Council (the Council), the Scottish Government and the wider Scottish public sector. If you have
any questions or concerns, please check the Frequently Asked Questions (FAQs) at
https://www.entitlementcard.org.uk/faqs or contact your local Council.
These Ts&Cs and more information are available on the website at
https://www.entitlementcard.org.uk. Any changes to the Ts&Cs will be available on the website and
from the Council.
Completing your application for a NEC either in person, online or by other means indicates you
accept the Ts&Cs.
If at any time you decide you no longer want your NEC, you should let the Council know and return
your NEC to them. You may no longer be able to access certain services if you do this.
National Terms and Conditions
Checking your Personal Details
1. You need to supply information and documents (proofs) that confirm who you are, what your
address is, and what services you are entitled to access. These need to be shown to the
Council, or agents working on their behalf such as Strathclyde Partnership for Transport (SPT) or
Post Offices. They may not be able to issue your card if it appears that the details you provide
are not accurate, or that you are not who you claim to be. They may not be able to issue your
card if you cannot show that you are entitled to the services claimed.
2. If the Council is able to check the details which you supply when you apply for your NEC against
facts it already knows, you may not have to provide further proofs. The Council or their agents
will be able to advise you on this.
3. If you are under 12 years old when you apply, your form must be signed by a person who has
parental responsibility for you. If you are under the age of 13 years old, you cannot apply online.
4. A list of documents that can be accepted as proofs is available from the Council or at
5. The Council has a duty to maintain your data accurately and to prevent fraud. From time to time
they will check that your data is correct and up to date. Your address will be checked against the
list of properties held by Councils at https://osg.scot. Your name and date of birth will be cross
checked with records held by the National Records of Scotland (NRS). Doing this helps the
Council give you access to other services when you request them.
6. You are free to cancel your NEC at any time by contacting your local Council. Details can be
found at https://www.mygov.scot/find-your-local-council.
7. The NEC is intended only for the use of the person whose details and photo were used for its
issue (the cardholder). It cannot be transferred to someone else.
8. You must inform the Council as soon as possible of any change that might affect your NEC.
Examples include changing your name or address, or no longer being entitled to a service you
access with your NEC.
9. You must tell the Council as soon as possible if your card is lost, stolen, damaged or not
10. The NEC will become invalid if it is tampered with in any way. You should keep the card in good
condition. For example, the card should not be bent or have holes punched in it.
11. You may be able to use your NEC to access different services from the Council, public sector
partners or other service providers, including the national concessionary travel and saltirecard
smart ticketing schemes administered by Transport Scotland/
12. Services, provided in relation to the card are subject to availability. Service providers do not
guarantee that any of the services on the card will be available. Services may be withdrawn or
modified without prior notice.
13. The Council, public sector partners and service providers will not repay you any costs you may
incur in the time between reporting your card lost, stolen or damaged and receiving your
replacement card through the post.
14. Service providers, including the Council, have the right to cancel or otherwise restrict the
services or concessions they provide you if you not keep to the service terms and conditions.
15. The Council reserves the right to take any action it thinks it must if it is found that you have
abused the scheme or services. In particular this applies where information has been provided
with the intention of defrauding the Council, a public sector partner or other service provider.
Privacy and Data Protection
16. The Council is committed to your privacy as it handles your personal data. Details of how the
NEC makes use of your personal data nationally can be found here
The NEC is part of the saltirecard smartcard family. This means that some Scottish transport
operators will let the cardholder use the NEC to store electronic tickets that they have bought.
Purchase and use of such tickets will be subject to the Terms and Conditions and Privacy Policies
applied by individual operators. Further details can be found at https://www.transport.gov.scot.
National Concessionary Travel Schemes: Additional Terms and Conditions
The NEC is used to allow free or discounted national travel to certain groups of people. Further
details and Terms and Conditions can be found at https://www.transport.gov.scot/concessionarytravel.
Local Services, including Local Concessionary Travel Schemes: Additional Terms and
Different services are available to cardholders in different Council areas. Each Council may have
further details and Terms and Conditions that they apply. A list of Council websites can be found at
If you live in the Strathclyde Partnership for Transport (SPT) area, you can find more details at