Privacy Policy

All those involved in running the National Entitlement Card (NEC) scheme are committed to protecting your privacy.

The data held to administer your NEC is managed by your local Council, and is processed securely to prevent unauthorised access.

Data is only shared where necessary to allow you to access the services available to you using the NEC.

When you request a NEC, or request a new service at a later date, you will be told who your data is going to be shared with.

We have always shared application data with colleagues in the Scottish public sector for the purposes of running the NEC Scheme and concessionary travel schemes. Where we can, we introduce new ways of doing this so that the amount of data involved is less.

When you applied, you may have given us “consent” for us to share application data for other reasons. We will only share data for other reasons if you ask, unless the law requires us to. We will never sell your data.

We do not allow under 13 year olds to make an NEC application online. Younger applicants will continue to be able to apply in person as before; they will need parental approval up to the age of 12.

Information about how we handle personal information can be found in our Privacy Notice at (new May 2018)

Note: if you have been asked to be a Photo Referee, you will find a dedicated Privacy Notice at (new May 2018)

You may also wish to consult the Terms and Conditions that can be found at (Revised May 2018).

Privacy is also a subject covered by our Frequently Asked Questions (FAQs) at

If you would like to learn more, there are two documents available that describe the scheme in some detail:


NEC Data Protection Impact Assessment (March 2019, published with correction April 2019.  PDF 21 pages, 1160 KB) 


NEC Information Architecture Data Flow Diagrams (March 2019. PDF 44 pages, 1857 KB)


The NEC Common Glossary will help you understand the NEC Scheme documents.